Road Map
Posted by jsantorum on July 26, 2008
Tony Morgan had a great post on his blog about a month ago entitled “Hierarchies Versus Paths.” Organizations and leaders within them often have hierarchies created when people interact with them. Customers, guests, visitors, etc. often get forced into the system and/or are bombarded with information about “how things work around here.” Often times though, that’s not what the guest is after, they usually have a simple questions about how to get “from point A to point B.” Check out the full post on Tony’s blog here – it’s definitely worth the time, and he’s a better communicator than I am.
So, where are you over-complicating an entry point or process in your organization?
